About Jeff

Jeff Wilhelm

With over 38 years of experience in leadership and development of team members in the pawn and retail industry, Jeff Wilhelm has held nearly every role, from a front-line pawnbroker to the Director of Store Operations. His journey in the industry has been marked by significant achievements, including helping National Pawn optimize its operations to set a record for the largest per-unit sale in pawn industry history.

A proud alumnus of The Ohio State University, where he played baseball, Jeff continues to support the Buckeyes as an avid fan. His career is distinguished by multiple awards for leadership and store operations, reflecting his deep commitment to excellence.

Jeff’s consulting approach is deeply customer-centric. He understands that the pawn industry varies greatly from city to city and state to state, and he prides himself on tailoring solutions to address each store’s unique challenges. With a strong focus on data and results, Jeff ensures that his clients see measurable improvements in their operations.

Having spent over three decades in the pawn industry, Jeff’s expertise is unparalleled. He is passionate about helping the industry thrive and is dedicated to changing the narrative surrounding pawn shops, one business at a time.

Jeff employs the Franklin Covey and Freedman Group business principles to help his clients drive net income with the growth of the company as the main focus.

Beyond his professional achievements, Jeff believes in giving back to the community. He has been actively involved in initiatives like band instrument donations to local school music programs, demonstrating his commitment to making a positive impact at the store level and beyond.

Driven by integrity, fueled by innovation, delivering excellence in leadership & operations.

Our Vision

Discipline leads to habits. Habits lead to consistency. Consistency leads to growth. Growth starts the journey to greatness.

Our Mission

To provide world class consulting experience. To be the very best that we can be every day and have FUN doing it. To have the most successful clients along with their team members in the industry through a culture of trust and accountability, with excellence in every role.